Return & Exchange Policy V.2
Last updated February 29, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.
RETURNS
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
RETURN PROCESS
- To initiate a return, download & complete the form below:
- Download Form: Return & Exchange Form
- Access your account and view your order details. Please visit https://account.lejonbelts.com and use the email address used for your purchase. You'll receive a unique code via email that grants you access to your account page. From there, you will see all your past purchases and conveniently initiate returns.
- Once return is initiated and label is created carefully place the items and all packaging we provided in a box along with the return & exchange form and ship the box to. Completed form must be included in the package returned to us. Please be sure to save your tracking number. We are not responsible for lost packages:
Lejon & Vintage Bison
Attention: Returns & Exchanges Department
1229 Railroad Street,
Corona, CA 92882
SHIPPING COSTS
If you are asking for an exchange of an item, we will split the cost of shipping. You are responsible for paying all shipping costs associated with exchange or returning the item. We will cover the cost of the shipping exchange item back to you once per order. Any additional shipping exchanges for the same order will be paid by customer. PLEASE BE SURE THAT THE CORRECT SIZE REQUESTED FOR EXCHANGE IS ACCURATE AT THE TIME OF REQUEST!
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCHANGES
The fastest way to exchange a product is to return the original product for store credit. Once the item is returned and inspected, store credit will be issued, which can be used to place a new order for the desired product. To place a return, please download the Return & Exchange Form and place the completed form in the box and ship back to:
Lejon & Vintage Bison
Attention: Returns & Exchanges Department
1229 Railroad Street,
Corona, CA 92882
Have more questions? Please email us at info@lejonbelts.com.
Please follow the steps located in the return process.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Gift Cards
- Final Sale Items
- Discontinued Items
- Used or Damaged Product caused by customer
For defective or damaged products caused by manufacture, please contact us at the details below to arrange a refund or exchange.
CONFIRMATION OF RECEIPT AND PROCESSING TIMES
We will notify you by email of your refund/exchange status after receiving and inspecting the item(s). Please expect at least fourteen (14) days from the receipt of your item to process your return or exchange. If we approve your refund/exchange, we will quickly initiate any refund or the shipment of your exchanged item(s).
QUESTIONS
If you have any questions concerning our return policy, please contact us at: info@lejonbelts.com